Frequently asked questions
Orders & Shipping
When will my order ship?
Orders are processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email.
Do you offer local pickup?
Yes! Select Local Pickup at checkout. You’ll receive pickup instructions once your order is ready.
Can I place an order through DM or text?
All orders must be placed through our website to ensure inventory accuracy and order tracking.
Do you offer same-day pickup?
Same-day pickup may be available for in-stock items. Availability varies based on order volume.
Products
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Returns & Exchange
Can I return my order?
Due to the nature of beauty products, all sales are final. Returns and exchanges are not accepted unless an item arrives damaged or incorrect.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging.
I received the wrong item. What should I do?
Contact us within 48 hours of receiving your order, and we’ll work to resolve the issue.
Payments
What payment methods do you accept?
We accept all major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and other payment options available at checkout.
Can I pay cash for pickup orders?
Yes. Please contact us before placing your order for cash pickup instructions.
Lash Adhesive
How should I store my lash adhesive?
Store adhesive in a cool, dry place away from direct sunlight and humidity.
How long does lash adhesive last once opened?
For best performance, replace your adhesive every 4–6 weeks after opening.
Why is my adhesive not performing properly?
Room temperature, humidity, application technique, and storage conditions can all affect adhesive performance.
Contact
How can I contact QTMinks?
You can reach us through our Contact Us page, email, or social media.
Do you restock sold-out items?
Yes! Follow us on social media or subscribe to our email list to be notified about restocks and new product launches.
QTMinks Policy Reminder
Why do I have to order online?
Ordering online allows us to maintain accurate inventory, process orders faster, and provide a smoother shopping experience for all our quties.
How can I support QTMinks?
Shop with us, share your purchases, tag us in your content, and leave reviews. We appreciate every qutie who supports our brand! 💛
Need help choosing products?
Send us a message! We’re happy to help you find the best products for your lash style and experience level. ✨